PTC Recruitment 2023 for Technical Support Engineer, Associate | B.E/B.Tech | Pune

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PTC Recruitment 2023 notification announced for the posts of Technical Support Engineer, Associate. Candidates with the qualification of B.E/B. Tech is eligible to apply for the job. Interested and eligible candidates can apply for the job online on their official website. The detailed eligibility and selection process are explained below.

PTC Recruitment 2023 for Technical Support Engineer, Associate:

Job Role	Technical Support Engineer, Associate
Qualification	B.E/B.Tech
Experience	Freshers
Job Location	Pune
Last date	ASAP

Detailed Eligibility:

Educational Qualification:

• Bachelor’s Degree (B.E./B.Tech) or equivalent in Engineering
• Good Communication and verbal skills
• Hands-on knowledge of Java and Linux
• Excellent Problem-solving and decision-making skills

Your Day-to-Day:

• Lead execution and client communication for critical and Enterprise-Down issues/events Examples being (but are not limited to)
• Performance issues
• Process and execute Client requests/questions or issues:
  • Enterprise Down
  • Performance Issues
  • Integrations Issues
  • The solution to Hosting and Product problems

• Extended cloud services / Production Support – continuous improvement services such as Integration fixes
  • Custom code fixes
  • Small data requirement changes
  • Application configuration changes
  • Coordinate with various internal Teams like Infrastructure, Database
  • Work in a 24×7 environment

• Works on projects and provides resolutions to problems of limited to the moderately complex scope and is gaining exposure to some more complex tasks within the job function.  Uses judgment within defined practices.

Your Role:

• Associate Engineer will be responsible for providing, and documenting solutions and root cause analysis for medium complexity customer issues, using a customer-centered approach.
• Collaborate with other offices worldwide to provide first-class support for mission-critical customers.
• The associate engineer is responsible for the smooth operation of Cloud hosted solutions and will provide or execute resolutions to any incidents reported by the customer or received through internal monitoring.
• This role is also responsible to restore normal operations to PTC-hosted clients as quickly as possible in the event of a critical incident.

How to apply for PTC Recruitment 2023?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

To Apply: Click here